Typically courses are listed 3-4 weeks prior to the start date of class. If you are unable to locate your course(s) within 2 weeks of the start date, please contact your school for more information.

What is the difference between Required, Required but may have been previously purchased, and Optional books?

Required materials are those which your school or instructor has indicated that you will need for your course work.
Required, but may have been previously purchased materials are required for the course, but were also required for a course that you may have previously taken. If you have already purchased the materials for another course, there will be no need to purchase a duplicate copy.
Optional materials may be helpful to your course work, but are not required by your instructor or school. Optional items are not automatically selected to be ordered for you. If you would like to purchase an optional item, you will need to select a New or Used (if available) copy.

What is a web password and do I need it for my course work?

Web passwords allow access to publishers' websites where additional information or materials reside regarding the subject matter of your text. Such material may include chapter reviews, quizzes and study aids.

Web passwords are normally packaged with a textbook and are printed on a small piece of paper either inside the text, or stuck to the outside of the text under the shrink wrap.
Web passwords accompany New texts only. Used copies will not have a valid web password.
A web password may or may not be required for your course, depending upon your instructor’s preference. If you are unsure whether or not a web password is required for your course you may want to contact your school or instructor before ordering.

Why are Used books not always available?

We offer Used books whenever possible. If a Used book is currently in stock, it will appear on your screen. We obtain Used books through our buyback program. If you have books that you would like to sell, and would like to check the current buyback value, please click on the Sell Your Books button located on the main menu of your Virtual Bookstore.

Are your Used books in good condition?

Used books range in quality from a pristine book owned only once before by a student who treated it with care, to a book that has been owned by several students and is comfortably worn with creased pages and highlighting. A used book might have any of the following characteristics:

Notes written in the margins
Highlighting from a little to a lot
Typical wear and tear
Rounded corners
Scrapes and scratches
Faded cover art
Creased pages

Book with highlighting Books

Rest assured that MBS Direct has quality assurance standards in place. A used book purchased from us will NOT have:

Stains or water damage
Missing, torn or loose pages
Missing, torn or loose cover
Excessive writing or marking
A broken spine
Torn or damaged binding

Unacceptable books

Books that come to us in such condition are rejected from our buyback program and either discarded or sent back to the last owner.

Can I order books that are not listed for my course?

You can order any texts or materials not listed for your course(s) by visiting http://studytactics.com. Orders placed through this site cannot be combined with any order you place for your courses on the Virtual Bookstore.

Logging Into Your Account

How do I create an account/register?

In order to buy or sell a book, you need to have a registered account with us. Having an account will enable you to place orders quickly and easily while allowing you to track your orders online. Additionally, it will allow us to inform you if any of the books you bought from us has any buyback value. Your email address and password are the keys to your account. To protect your security, they must be entered before any account specific information can be accessed like billing, shipping address or order history.

You can register to create your account either at Checkout or in advance. Here's how:
When you are checking out, you will be prompted to enter your name, email address, and a password. We also request some additional information, like your levels of study to help us better meet your needs.

For future visits, or if you've left your computer for a while, we will ask you to sign in with your email address and password before you check out. This protects your personal information.

We save your billing and shipping address in your protected account so future purchases will be even quicker.

What do I do if I forgot my password?

If you have forgotten your password and are prompted for one, simply click on the Forgot Your Password? link and your password will be emailed to the address we have on file.

If you continue having difficulty, please email our Customer Service Department at VB@MBSbooks.com.

How do I change my account information or password?

Once you have logged into your account, you will have the ability to change your address and contact information. Follow the instructions on the screen and then click on Update my Information.

Protecting Your Information

What is your privacy policy?

It is MBS Direct's policy to respect the privacy of its Users and of personal electronic communication. MBS Direct will not sell, trade, or rent a User's email address or other specific personal information (e.g., name, address) for marketing purposes without the User's consent. If we decide to change this policy, we will post those changes on this page. MBS Direct reserves the right to modify or amend this policy at any time by posting the revised privacy policy on our site. The changes will only affect the information we collect after the effective date of the change to our privacy policy, unless we clearly express otherwise.

Why do you need my email address/contact information?

Your contact information is used to provide you with order confirmation/tracking information, any textbook promotions that apply to your course work and buyback quotes.

Do you sell or share my personal information?

Absolutely not. MBS Direct takes your personal privacy very seriously and your information will not be sold or provided to any third party.

What security measures do you take to protect my information?

We take security very seriously. All of your ordering information - including your name, address, and credit card number - is encrypted using a secure server for maximum security. We take every precaution to protect the privacy of your credit card information through the use of the 128 bit Secure Socket Layers (SSL). The 128 bit SSL is the most advanced security system available. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. In the unlikely event that your credit card number is fraudulently misused, most banks either cover all the charges that result from the unauthorized use or may limit your liability to just $50. Please Note: You must notify your credit card provider of any unauthorized use. Please consult your credit card provider for specific information. Secure connections are noted by URLs beginning with "https://" as well as various browser specific icons, shown below:

Browser	Symbol Locations	Unsecured Mode
Netscape 1.2-3.0	Lower Left
Netscape 4.0+	Lower Left
Microsoft IE 4.0+	Lower Left	None

Password Security
To further secure your information, we require you to create a customer password when you establish an account with us. We encourage you to use a password that is not easily guessed (i.e., don't use your name or street name). Keep your password secret; do not share it with anyone. The only way you can place an order with us online is by entering both your registered email address and password. If you forget your password, you can request the password to be sent to the email address under which your MBS Direct account is assigned. If you want to change your password simply click on My Account and go to Update Log In Password and follow the instructions for changing passwords.

Remember To Sign Out
To further prevent unauthorized access to your account, remember that after you sign in, you should sign out once you have (a) completed your transaction, (b) completed managing your account, or (c) decided to step away from your computer. Anyone who accesses your computer after you have signed in and before you have signed out, can access your account.

Safe Shopping Guarantee
Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. There are similar federal laws that relate to check cashing cards. Exceptions do apply, and you will have to comply with the rules of your credit card or check cashing card issuer, so please contact your card issuer for further details.

Other Payment Options
If you do not feel comfortable sending your credit card information to us over the Internet, you still can shop with us. We welcome you to call us to complete your purchase by phone at 800-325-3252 or Internationally at 573-441-9179.

Changes To Security
MBS Direct reserves the right to modify or amend this policy at any time by posting the revised security policy on our site. The changes will only affect the information we collect after the effective date of the change to our security policy, unless we clearly express otherwise.

Payment Options

What payment options do I have?

We accept Visa, MasterCard, American Express and Discover credit cards. We also accept Visa and MasterCard Debit cards.
You may pay with a check or money order by using our Mail-In Order Form. You can print a copy of the form by clicking on the Mail-in Order Form link located on the main page of your Virtual Bookstore. Please Note: Mail in orders take additional time to process. We do not accept checks from outside the United States.
Your school may participate in a financial aid/book voucher program with MBS Direct. If so, your school will provide you with a voucher id and number to use to place an order using financial aid as payment. If you are unsure as to whether your school participates in this program, please see your Financial Aid department.

Shipping / Tracking Orders

How long will it take for my order to ship after I've placed it?

Orders are shipped within 24 hours, Monday – Friday (excluding holidays). You will receive an order confirmation email when your shipment has left our facility in Columbia, MO. The email will include a tracking number (domestic UPS shipments only).

Orders placed after 12pm CST/CDT on Fridays will ship the following Monday.

How long will it take for me to receive my order once it's shipped?

UPS

UPS Ground shipment delivery date is an estimate. Transit time is not guaranteed but is approximately 2-7 business days (Monday-Friday, excluding holidays).
UPS 2^nd Day and Next Day Air orders, placed before 12 pm CST/CDT (Monday-Friday excluding holidays), will be shipped on the same day your order is placed. Orders placed after 12 pm CST/CDT may not ship until the next business day. UPS Air shipment transit times are guaranteed.
UPS Saturday Delivery is available in select locations. This shipping option is only available after 12pm Thursdays and before 12pm Fridays CST/CDT.

UPS packages may require signature at time of delivery, dependent on the discretion of the UPS driver.

All UPS services, other than Saturday Delivery, are delivered during business days (Monday-Friday, excluding holidays) only.

For more information on standard delivery times in your area, please contact UPS at (800)742-5877.

USPS Priority Mail
Priority mail is only recommended for APO/FPO and PO Box addresses. Priority Mail is a non-traceable service and does not have a guaranteed delivery time.

International Shipping
Your order will be processed and shipped within 48 hours (Monday-Friday excluding holidays) following receipt of your order.

UPS is the preferred carrier for International shipments. All UPS International shipments can be tracked and are guaranteed.

Please Note: Customs duties, taxes, and/or other fees may be additional.

An additional shipping charge will be levied for each back-ordered item.

eContent Delivery
eContent is delivered to the email address associated with your account. For Security reasons, we cannot deliver the eContent to any other email address.

If your email address has changed or is incorrect, you may update it by logging into your account on the Virtual Bookstore. Please Note: Changing your email address will change your user name for the Virtual Bookstore and Studytactics.

Will the UPS driver leave my shipment at my door?

UPS packages may require a signature at the time of delivery, it is at the discretion of the UPS driver. If you will not be home at the estimated time of delivery, please leave a note with your signature requesting the package to be left.

Where will my package be left if I live in an apartment or condominium?

If you will not be home at the estimated time of delivery, please leave a note with your signature requesting the package to be left at the apartment office, if applicable. If you do not have an apartment office, you may have to make arrangements with UPS to retrieve the package from the local UPS hub.

Do you have expedited shipping options?

UPS 2^nd Day and Next Day Air options are available in most locations and are both traceable and guaranteed during business days (Monday-Friday, excluding holidays). UPS Saturday Delivery is available in select locations. This shipping option is only available after 12pm Thursdays and before 12pm Fridays CST/CDT.

What happens in cases of severe weather? Will I get my package during the guaranteed delivery timeframe?

MBS Direct and UPS do not guarantee delivery times during cases of severe weather. Your package will be delivered as soon as travel is safe.

How will I receive any eContent, eBooks, or eChapters?

All eContent is delivered to the email address associated with your account. For security reasons, we cannot deliver eContent to any other email address. If you have mis-entered your email address, or it has been changed, please log into your account and update the email address. Please Note: Changing your email address will change your user name for the Virtual Bookstore and StudyTactics.

How do I ship a package to an APO/FPO address or a P.O. Box?

USPS Priority Mail is the only option available to ship to an APO/FPO address or P.O. Box. Priority Mail is non-traceable and transit times are not guaranteed.

What is the transit time for Priority Mail packages?

Priority Mail typically takes 3-7 business days for domestic shipments, including P.O. Boxes. For APO/FPO, transit time can be up to 3-4 weeks. Mail is non-traceable and transit times are not guaranteed.

Is Priority Mail a recommended service and can I track my package?

Priority Mail is non-traceable and therefore not a recommended service. If possible, we recommend using UPS to ship orders.

Can I ship a package to a prison?

Yes, but please read the information below before placing your order.

Most prisons have strict regulations regarding what can be delivered to inmates. Please contact the facility if you are unsure as to whether they will accept the materials you will be ordering.
The shipping address needs to have the complete inmate's name and ID number. For example: John Smith #34749204.
Many facilities will only accept packages shipped by the US Postal Service. If you would like to have your order shipped by UPS, please confirm with the facility that UPS shipments are accepted.
Shipping costs are non-refundable if a prison refuses a package and it is returned to MBS Direct. In the event a package is returned, a credit will be issued to the original method of payment for the cost of the materials only. Shipping costs are non-refundable.

Can I have a package shipped to me if I live outside the continental United States?

MBS Direct ships packages daily to locations all over the world. UPS is the preferred carrier for International shipments. UPS shipments can be tracked and are guaranteed.

Please Note:

Customs duties, taxes and/or other fees may be additional.
An additional shipping charge will be levied for each back-ordered item.

Priority Mail may be offered as a shipping option for U.S. protectorates such as:

Guam
Marshall Islands
Northern Mariana Islands (Saipan and Timian)
Puerto Rico
U.S. Virgin Islands

Please Note: Priority Mail is a non-traceable service and does not have guaranteed delivery times.

Can I use a shipper account to pay for shipping?

MBS Direct only accepts shipper account numbers from UPS. When using a shipper account number, please allow 48 hours (Monday – Friday, excluding holidays) for processing and shipment. The option to use your shipper account number is located on the bottom of the payment page, below the credit card information.

How do I track my order?

Once your order has been successfully submitted, you will receive 2 separate emails. The first email will confirm your order. The second email will confirm shipment of your order and will contain a tracking number if UPS service was selected. With your tracking number, you will be able to follow the progress of your shipment by visiting http://www.ups.com.

You may also track your order by selecting "Track Orders" from the main page of your Virtual Bookstore. Once you have accessed your account, you will see a list of all orders you have placed. If the order has been shipped using a UPS service, click on the tracking number to follow the progress of your package.

Priority mail is a non-traceable service and transit times are not guaranteed.

Can I cancel my order for a refund?

Once an order has been finalized, no changes or cancellations can be made. You may return your order for a refund within 2 weeks from the time you receive it or 2 weeks after the start date of your class, whichever is later.
Return instructions can be found on the back of your invoice/packing slip.
Return shipping costs are non-refundable.

Returns

What is your return policy?

Policies

Course materials must be returned within two weeks after class start date or within two weeks of date received, whichever is later.
New course material must be returned in new, unopened condition in order to receive a full refund.
All components of a packaged item must come back together, unopened, and in the original shrink wrap to receive credit.
Loose leaf items must be in the original shrink-wrap.
CDs, diskettes, Info Trac pass codes (Internet pass codes included with your textbook) and software included with a book or sold alone must be intact, in the original packaging or it will be non-refundable.
All components of an item must come back in the same shipment to receive credit.
Books damaged in shipping may not be eligible for full refund.
Electronic content like access key codes, eBooks, etc. are non-refundable.
Shipping costs are non-refundable.

Shipping & Packing Guidelines For Returns

Circle the course material being returned on the front of the invoice/packing slip and return this form with the merchandise. Keep a copy for yourself.
Ship the course material UPS Ground (keep your tracking number) or insured mail. Postage on returns is not refundable; only the item cost is refundable.
Pack the textbooks in a strong, sturdy box suitable for shipping. Fill the empty spaces with clean filler. If newspaper is used as the filler, be aware that printer's ink may degrade the condition of New textbooks to a Used condition.
Tape the box securely using appropriate shipping tape. Securely attach the address label to the top of the box. Make sure there is only one label on the box you are using.

Terms of Refund

Credit will be issued in the same manner the payment was originally made. Allow two weeks for processing time.
Any course materials received outside of the returns time period will be processed as a buyback. If processed as a buyback, you will receive current buyback value. If there is no value on the item, you will receive notification in the form of a letter or email. You have one week from that notification to request the no value material to be returned to you. A replacement copy will be shipped at your expense. You may not receive the same copy you returned.
Shipping costs are non-refundable.

eContent

Electronic content like access key codes, eBooks, eChapters, etc. are non-refundable.

What address do I use to return my shipment?

MBS Direct Returns
(Insert your Order Number here)
2711 West Ash St
Columbia, MO 65203

How long do I have to return my order?

Course materials must be returned within two weeks after class start date or within two weeks of date received, whichever is later.

What if I'm past the return period?

You may participate in our Buyback program. Please click on "Sell My Books" on the main menu of the Virtual Bookstore to find out what the current buyback value is of your materials.

What is the return policy for eContent, eBooks or eChapters?

Electronic content is non-refundable if downloaded. If you have not downloaded the item and are within the 2 week returns period, please contact our customer service department at VB@MBSbooks.com or 800-325-3252. International phone number is 573-441-9179.

How will I be credited for my return?

Credit will be issued in the same manner the payment was originally made. Allow 2 weeks for processing time.
If your order was purchased with your financial aid or with a book voucher, the credit will be made to your financial aid or book voucher. Contact your financial aid department for more information.
Any course materials received outside of the returns time period will be processed as a buyback. If processed as a buyback, you will receive current buyback value. If there is no value on the item, you will receive notification in the form of a letter or email. You have one week from that notification to request the no value material to be returned to you. A replacement copy will be shipped at your expense. You may not receive the same copy you returned.

How long will it take to receive credit for my returns?

Please allow up to 2 weeks for processing once the return shipment has been received.

Buyback

What is buyback?

Buyback is a service we offer to our customers which enables us to provide used textbooks to other students.

How do I sell my books back?

If you would like to check the current buyback value of your book(s), click on the "Sell My Books" button on the main page of your Virtual Bookstore. Follow instructions to complete your buyback quote.

Materials must be received prior to the expiration date located on your buyback quote.

Please allow 2-3 weeks for processing.

What is your Customer Loyalty Program?

We believe the process of earning your business never stops. When you buy from your online bookstore you'll receive a buyback notification email at the end of the term with instructions on how to sell your books back online. If you choose to sell your books back and create a quote through our online buyback program, for each book that is in-demand, you'll receive top-dollar, plus an additional buyback bonus for being a loyal customer. This Customer Loyalty program is just one more way we are working to earn your business.

Will you accept my books in any condition?

No. MBS Direct does not accept any books with:

Stains or water damage
Missing, torn or loose pages
Missing, torn or loose cover
Excessive writing or marking
A broken spine
Torn or damaged binding

You will not receive payment for books that do not meet our minimum standards of quality. If you are unsure of whether or not your book is acceptable, simply ask yourself if you would be satisfied if we sold it back to you.

Do you buy back Course Manuals?

No. Course manuals, working papers, and reprints have no buyback value. Do not send items of no value.

What happens if I send materials with no buyback value?

Books submitted to us for buyback that do not meet our minimum standards of quality will either be discarded or returned to your at your expense. If there is no value on your items, you will receive notification in the form of a letter or email. You have 1 week to request to have the materials returned to you. A replacement copy will be shipped at your expense. You may not receive the original book you returned.

I have a few extra books that are not on my buyback quote. Can I send them to you in case you need or want them?

No. Any items that are received with a buyback quote and are not listed, can cause delay in processing, and items will be discarded.

Do I need to send you the original CD that came with my textbook?

Although we prefer to receive the software that originally came with your textbook, it is often not required. Our system has different prices for books with and without software. Please refer to your buyback quote for details. If the item listed has "w/CD", "w/Study Guide", "w/Companion", etc., please include the supplemental materials in your shipment.

My buyback quote includes the package I ordered and one of the items contained in the package is listed separately. Will I receive payment for each item?

MBS Direct often buys back books either as the text only or as a package. We list both items on your buyback quote to give you an opportunity to sell back just the text if you have discarded or used the supplemental items that the package originally included. The price paid is for either the textbook by itself OR the package.

How do you determine buyback values?

Buyback values are based on anticipated future demand for a book and current stock level. If your book does not currently have a buyback value, check back closer to the end of the next term. It may have a value at that time.

What is an ISBN number?

ISBN stands for International Standard Book Number. It is a unique identification number assigned to every book sold anywhere in the world. The ISBN allows a title to be located quickly and accurately, wherever it is sold.

Where do I find a book's ISBN number?

An ISBN is usually located on the back of a book, or you can find it in the inside front cover of your book near the copyright date. It looks like this:

10-Digit ISBN

What if I can't find the ISBN number?

If you purchased your book from MBS Direct and you can't find your book's ISBN number, you may need to use the MBS Book Number to sell back your book. The MBS Book Number is located on the sticker that is on the back of all books MBS sells, and does not have an ISBN. The MBS Book Number is eleven characters, both beginning and ending with a letter. The MBS Book Number is printed beneath the barcode on every MBS label. The MBS Book Number looks like this:

MBS Book Number has 11 characters

How do I pack my books for shipping?

Pack your textbooks in a strong, sturdy box suitable for shipping. Fill the empty spaces with clean filler. Remember, the received condition determines the final value of your shipment. We will not accept books that have been damaged during shipping, so be sure you have packaged your shipment well to protect your investment. Enclose a copy of the packing list with your shipment and keep a copy for yourself. If you need to ship in multiple boxes make sure to include a copy of the email in each box. Tape the box securely using appropriate shipping or box tape. Securely attach the prepaid UPS shipping label to the top of the box and make sure there is no other address information on the box you are using.

What paperwork do I need to include in my package?

As stated above, be sure to include a copy of your packing list with every shipment you send MBS Direct. If you are sending multiple boxes, please place a copy of the packing list in each box. We are not able to provide payment for shipments that lack all required paperwork.

Do I have to pay for shipping?

No! MBS Direct provides a pre-paid UPS shipping label that you will receive via email after your generate a quote. When you receive the email containing a link to your packing list, be sure to click the link to your complimentary shipping label. Print the UPS label and affix it to the package containing your books. Simply drop your package off at the nearest UPS shipping location and the process is nearly complete. Please Note: The postage paid UPS label does not insure your package. MBS Direct is not responsible for lost, stolen or damaged books.

Can I use a shipping method other than a pre-paid label?

Yes. Although MBS Direct only pays for shipping with the provided UPS label, you are welcome to make whatever arrangements you see fit at your own expense.

Please Note: MBS Direct is not responsible for lost, stolen or damaged books.

When will I receive my check?

Checks normally arrive within 2-3 weeks from the time we receive your package.

I am a Used Textbook Dealer and have a large number of books to sell on a frequent basis. Can I sell them to you through your Buyback Program?

No. The MBS Direct buyback program is only intended for individual students attending one of our client schools. The MBS Direct buyback program is not intended for bulk used textbook dealers. We are happy to purchase bulk quantities of textbooks through our Wholesale Division. Please contact Nelson Durk at 573-445-2243 ext: 5345 for additional information.

eContent - eBooks

How do eBooks/digital textbooks work?

Purchase the eBook by selecting the 'Buy eBooks' or 'Buy eChapters' option in your Buy Course Materials page of your online bookstore.
You will receive an email with a link to your eContent page of your online bookstore once the sale is finalized. In the My eContent page, there will be a list of eBook titles you have selected with the link and instructions on how to download your eBook(s) or eChapter(s).

Note: Be sure to download your eBooks/eChapters on the computer you intend to use and not on shared or lab computers.

Once an eBook title has been downloaded, it cannot be returned.

Can I use eBooks on my computer?

Minimum system requirements to use eBooks/eChapters:

Windows 2000, Windows XP, Windows Vista, or Mac OS X 10.3 or above
At least 280 MB RAM, a 600 mHz processor, and 110 MB of hard drive space
1024x768 screen resolution or larger

*AspenLaw Studydesk Software Reader is not currently available for the Macintosh Operating System.

What software do I need to use eBooks?

You will need Reader software to use your eBooks/eChapters. eBooks/eChapters are available in Adobe Digital Editions eBook or VitalBook Reader, both of which are free to download. AspenLaw Studydesk is another format available, this format uses the AspenLaw Studydesk Software which is available for purchase. You must have the appropriate reader to use your eBooks/eChapters.

Download your eBook reader:

Adobe Digital Editions
Adobe Reader 7.1 (To access existing notes in previous purchases and read out loud feature)
VitalSource Bookshelf
AspenLaw Studydesk Software Reader*

*AspenLaw Studydesk Software Reader is not currently available for the Macintosh Operating System.

What kind of Internet connection do I need to download and use eBooks/eChapters?

Due to the size of eBooks/eChapters, a high-speed Internet connection (cable modem, DSL, LAN) is required for download stability and speed. Your connection can be wired or wireless.

Being online is not required for reading an eBook/eChapter after successfully downloading it. You must only be connected to the Internet during the download process.

How long do eBooks/eChapters last? Do they expire?

eBooks are valid and readable on your computer for a minimum of 12 months (expiration rules may vary by publisher) after your initial download from your online bookstore.

Can I print from my eBooks/eChapters?

Yes. Printing rules vary by publisher. Most eBooks/eChapters have no limitations regarding printing capability, but some allow only up to 100 pages per week.

Can I share my eBooks/eChapters?

eBooks/eChapters are designed as one-time downloads to a single computer owned by one user. Encoded Digital Rights Management does not allow eBooks/eChapters to be shared between multiple users.

Can I create backup copies of my eBooks/eChapters in case my computer crashes?

Yes, not only can you, you absolutely should. Since eBooks/eChapters are one-time downloads to a single computer, creating an archived backup and burning it to removable media such as CD, DVD, or external drive is your responsibility. You may do so and reinstall the eBook/eChapter on the same computer to which you originally downloaded the digital content in order to restore it.

Can I return an eBook/eChapter?

You may return a non-downloaded eBook/eChapter where you originally purchased it (subject to the bookstore's return policy). Once an eBook/eChapter has been downloaded, it is no longer returnable.

What if I drop the class?

Once activated, and regardless of your enrollment status, the eBook/eChapter is no longer returnable.

eContent - Audio Books

What is the OverDrive Media Console™?

MBS Direct has partnered with OverDrive to offer you a free, fully-integrated, and easy-to-use application, OverDrive Media Console, that allows you to download and play OverDrive Media files (audio books, music, and video) on most Windows computers. Sophisticated navigation functionality allows you to skip to a desired point in a title, and bookmark where you left off or any points of interest. The OverDrive Media Console Media Library automatically organizes your Media collection in an intuitive way, and also allows for customization. OverDrive Media Console permits you to burn CDs of your audio book and music files (when allowed by the publisher) for use in your car, home stereo, or portable CD player. OverDrive Media Console facilitates the transfer of OverDrive Media titles to supported portable devices with the built-in Transfer Wizard.

What are the features of OverDrive Media Console?

Features of OverDrive Media Console include:

Multi-part download management

OverDrive Media titles are typically divided into multiple parts; OverDrive Media Console allows you the flexibility to specify parts for download. This enables you to begin using a title, and return to download the remaining parts later. Alternatively, if only a given part of a file is of interest, you can simply download that desired part.
Media library management

OverDrive Media Console automatically creates, maintains, and displays a comprehensive library of OverDrive Media titles that you have downloaded in a logical folder hierarchy. As titles are added to your collection, they are automatically moved into the appropriate folder(s). The organization system is also customizable, allowing you to create and name new folders to suit your needs. Within each folder, titles can be sorted by title, creator, date acquired, expiration date (when applicable), and date last played. If you check out a title from the library and it expires, OverDrive Media Console will prompt you to delete the unusable file from your library, allowing you to keep your media collection tidy and up-to-date.
Sophisticated title navigation functionality

Most OverDrive media titles are divided into parts, and parts are then sub-divided into logical sections (such as chapters). The beginning points of these logical sections are MediaMarkers™, which are displayed as hyperlinks.

When you click on a 'Part', the MediaMarkers associated with that Part are displayed in the right-hand portion of the 'OverDrive Media Explorer™' window. Simply click on a MediaMarker to jump directly to, and begin playing, the desired section of a title.

OverDrive Media Console also offers the conveniences of skipping back 15 seconds and advancing to the point furthest played in a given title.

You can create your own navigation cues with use of bookmarks. You can add a bookmark at any point in an OverDrive Media title, and click the bookmark at a later time to begin play at exactly the point you specified.
Burn to CD

Some media suppliers allow users to burn audio book and music content to CD. For such titles, OverDrive Media Console optimizes Microsoft's industry-standard media player, Windows Media Player to support CD burning. There is no need to get other software to burn your OverDrive Media titles to CD; everything you need is simply and easily incorporated into OverDrive Media Console.
Transfer to portable device

Built into the OverDrive Media Console is the Transfer Wizard. If you want to transfer an OverDrive Media title to a supported portable player, the Transfer Wizard guides you through this process, step-by-step. Launching the Transfer Wizard is as simple as selecting the desired title and clicking the 'Transfer' button.

How can I get a copy of OverDrive Media Console?

Click to download OverDrive Media Console Version 2.1
If you have an older version of OverDrive Media Console 2.0 installed, you do not need to uninstall it before upgrading to v.2.1. All items in your 'Media Library' will be maintained during this process.

System requirements for OverDrive Media Console™*

Operating system:
- Microsoft® Windows 98 Second Edition (SE)
- Windows 2000 (Professional or Server)
- Windows Millennium Edition (ME)
- Windows XP (Home, Professional, Tablet PC, or Media Center Edition)
- Windows Vista (Home Basic, Home Premium, Business, or Ultimate Edition)
Processor:

A 233 megahertz (MHz) processor, such as an Intel Pentium II or Advanced Micro Devices (AMD) processor.
RAM:

64 megabytes (MB)
Free hard disk space:

100 MB
Sound card:

16-bit sound card
Video adapter and monitor:

Super VGA (800 x 600) or higher resolution
Browser:

Microsoft Internet Explorer 5.01 (or newer)
Windows Media Player 9 Series (or newer)

Download and Installation Instructions for OverDrive Media Console

Click the 'Download OverDrive Media Console Version 2.1' link to start the download process.

A 'File Download' box is displayed.
Select option 'Save' or 'Save this program to disk'. Browse to (and make note of) a location to save the file, and click the 'OK' button to download the OverDrive Media Console install file (ODMediaConsoleSetup.exe) to your machine.

The file will be saved to the location you noted.
If you are using IE 5.0 or higher, a dialog box may be displayed when the download is complete. Click the 'Open' button to begin the installation. Otherwise, locate the '.exe' file (ODMediaConsoleSetup.exe), and double-click it to begin installation.

The 'OverDrive Media Console Setup Wizard' is displayed.
Click the 'Next >' button to begin the installation process.

The 'Software License Agreement' screen is displayed.
Review the 'Software License Agreement', and select the 'I Agree' option (if you agree). Then, click the 'Next >' button.

The 'Select Installation Folder' screen is displayed.
At the 'Select Installation Folder' screen, either browse to the location to which you would like to save the program, or leave the default location. Also, indicate whether you want the program to the accessible to 'Everyone' or 'Just me', then click the 'Next >' button.

The 'Confirm Installation' screen is displayed.
Click the 'Next >' button to start installation.

When the installation is complete, the 'Installation Complete' window will be displayed.
Click the 'Close' button to exit the wizard.
Once the installation is complete, you may delete the install file (ODMediaConsoleSetup.exe).

How much does OverDrive Media Console cost?

OverDrive Media Console is a free download. To view system requirements, download instructions, and the OverDrive Media Console download link, click here.

On what platforms does OverDrive Media Console* run?

OverDrive Media Console runs on the following platforms:

Microsoft Windows 98 Second Edition (SE)
Microsoft Windows Millenium Edition (ME)
Microsoft Windows 200 (Professional or Server®)
Microsoft Windows XP (Professional, Home, or Tablet PC edition)
Microsoft Windows Vista (Home Basic, Home Premium, or Ultimate Edition)

What other software do I need in order to use OverDrive Media Console?

To use OverDrive Media Console, you will need to have Windows Media Player (9 Series or newer) installed on your PC.

How can I get a copy of Windows® Media Player®?

Microsoft Windows Media Player is a free download. Visit the Windows Media Player download page at Microsoft.com. Please remember that Windows Media Player 9 Series or newer is required to use OverDrive Media Console.

How much does Windows Media Player cost?

Windows Media Player is a free download. To download Windows Media Player, click here.

I came across a reference to 'Windows Media Player Security Upgrade.' What is this, and will I have to do it?

The Windows Media Security Upgrade is a process that must be performed before Microsoft Windows Media Player will allow any DRM-protected files to be played. A security measure, the security update identifies the copy of Windows Media Player with the computer on which the Player is being used. Publishers often require this sort of security in order to discourage the unlawful redistribution of digital content.

The first time that you open OverDrive Media Console after installation, OverDrive Media Console checks to see if you need to complete the security upgrade. If a security upgrade is needed, a message is displayed notifying you that in order to play protected content, you must first upgrade the security of your Windows Media Player. Follow the instructions provided in the message to complete the security update.

Alternatively, you may complete the security upgrade at any time. Complete the security upgrade as follows:

While connected to the Internet, open OverDrive Media Console.
Go to Tools > Windows Media Player Security Upgrade.

A dialog box is displayed, notifying you that your Windows Media Player requires a security upgrade to play protected content.
Click 'OK' in the dialog box.

Windows Media Player opens and, the 'Security Upgrade Required' dialog box is displayed.
Click 'OK' in the 'Security Upgrade Required' dialog box to perform the upgrade.

The 'License Acquisition' dialog box is displayed, indicating that you have installed the Windows Media Player Security Upgrade.
Click the 'Play' button in the 'License Acquisition' dialog box to complete the upgrade.

Windows Media Player plays a brief file, confirming that you have completed the upgrade.
Click the 'Cancel' button to close the 'License Acquisition' dialog box. If desired, you can also close Windows Media Player at this time.

You have successfully completed the Windows Media Player Security Upgrade.

If at a later time you need to upgrade the security of your Windows Medial Player, do so as follows:

While connected to the Internet, open OverDrive Media Console.
Go to Tools > Windows Media Player Security Upgrade.

A dialog box is displayed, notifying you of your current Windows Media Player security version and offering the option to re-upgrade.
To re-upgrade, click 'OK' in the dialog box.

Windows Media Player opens and, the 'Security Upgrade Required' dialog box is displayed.
Click 'Play' in the 'License Acquisition' dialog box dialog box to perform the upgrade.

The 'License Acquisition' dialog box closes, and Windows Media Player plays a brief file, confirming that you have completed the upgrade. If desired, you can close Windows Media Player at this time.

You have successfully completed the Windows Media Player Security Upgrade.

Instead of the media title I expected, I downloaded a file with the extension '.odm'. Where is my title?

The download of an .odm file is part of the OverDrive Media file download process. However, the .odm file should automatically be processed, and prompt the OverDrive Media Console to open. If this did not occur, there may be either missing software or file association issues in your use environment. If you have not yet downloaded and installed OverDrive Media Console, please click here for download and installation instructions. If you have installed OverDrive Media Console, you may need to adjust your file associations. File associations simply tell a computer which program should be used to open a file. Take the following steps to address this issue:

Double-click the .odm file.

This should launch OverDrive Media Console and allow you to use your media title. If this does not launch OverDrive Media Console, proceed to 2.
Manually set the file association for the .odm file type as follows:
- Open Windows Explorer.
- Go to Tools > Folder Options > File Types.
  
  The 'Folder Options' dialog box is displayed.
- In the 'Registered file types' box, scroll down the alphabetical list to find the entry for 'ODM'. Single-click the 'ODM' entry.
  
  This 'ODM' entry is selected.
- In the 'Details for "ODM" extension' box, click the 'Change' button.
  
  The 'Open With' dialog box is displayed.
- From the list of programs displayed in the 'Open With' dialog box, select 'OverDrive Media Console'.
- Click 'OK' to save your change and close the 'Open With' dialog box.
- Click 'OK' to close the 'Folder Options' dialog box.
- Double-click the .odm file you downloaded to launch the OverDrive Media Console and access your media title.

How do I play the media I downloaded?

When the title has finished downloading, click the 'Play' button in OverDrive Media Console. The 'OverDrive Media Explorer' window is displayed and the file begins playing.

If desired, you can click the 'Stop' button and navigate directly to a desired section of the title using MediaMarkers. Most OverDrive Media titles are divided into parts, and parts are then divided into logical sections (such as chapters). The beginning point of these logical sections are MediaMarkers, which are displayed as hyperlinks.

When you click on a 'Part', the MediaMarkers associated with that Part are displayed in the right-hand portion of the 'OverDrive Media Explorer' window. Click on a MediaMarker to jump directly to, and begin playing, at the desired point in the title.

I am only interested in playing one section of the title I downloaded. Can I just play a specific piece?

You can navigate directly to a desired point in an OverDrive Media title using OverDrive MediaMarkers. Most OverDrive Media titles are divided into parts, and parts are then divided into logical sections (such as chapters). The beginning point of these logical sections are MediaMarkers, which are displayed as hyperlinks.

To display MediaMarkers in OverDrive Media Console, click the 'Play' button. The 'OverDrive Media Explorer' window is displayed and the file begins playing.

Click the 'Stop' button, then click on the 'Part' associated with the desired chapter. The list of MediaMarkers associated with the Part you have selected is displayed. Click on the desired MediaMarker to jump directly to, and begin play at, the desired point in the title.

To which devices can I transfer OverDrive Media titles?

Click Here to view compatible devices

Note: To use OverDrive audio books on a device, the device must play DRM-protected content in the .wma format, and either support the bit rate of 32kbps or be able to transcode 32kbps files to a supported bit rate. To use OverDrive music on a device, the device must play DRM-protected content in the .wma format, and the device must either support the bit rate of 64kbps or be able to transcode 64kbps files to a supported bit rate. To use OverDrive video on a device, the device must play DRM-protected content in the .wmv format, and the device must either support the bit rate of 500kbps or be able to transcode 500kbps files to a supported bit rate.

Note: If you are using a Pocket PC, OverDrive Media files must be transferred to a memory card. Be sure you have a memory card with sufficient memory space installed, and be sure to specify the memory card in the course of the transfer process.

How do I transfer my OverDrive Media titles to my portable device?

Transfer a title to your portable device as follows:

Once you have verified that OverDrive Media Console supports your portable device, open OverDrive Media Console. Highlight the desired title and click the 'Transfer' button, or choose menu option File > Transfer.

The OverDrive Media Console Transfer Wizard is displayed.
Follow the step-by-step instructions as detailed in the Transfer Wizard to complete the transfer process.
Once the file transfer is complete, disconnect your portable device and enjoy your OverDrive Media on-the-go.

How do I burn a title to CD?

The steps needed to burn a title to CD vary, depending on whether you have Windows Media Player 9 or 10 on your computer.

Burn a title to CD using Windows Media Player 9 as follows:

If you have not already done so, verify that the permissions on the title allow you to burn the file to CD (publishers may opt to disable this functionality):
- In OverDrive Media Console, highlight the desired title and click the 'Properties' button.
  
  The 'Properties' dialog box is displayed.
- Click the 'License' tab. (Note that if a 'License' tab is not displayed, the title is not digitally protected and can be burned to CD.)
  
  'License details' for the selected title are displayed, indicating whether or not the title may be burned to CD.
- Click the 'Cancel' button to close the 'Properties' dialog box.
In OverDrive Media Console, highlight the desired title and click the 'Burn' button, or choose menu option File > Burn.

Windows Media Player opens and begins playing the title; you can stop playback at this point if you choose.
Turn off skin mode, if necessary, and click the 'Copy to CD or Device' button.

The 'Copy to CD or Device' screen is displayed.
Select the part(s) you want to burn to CD by checking the box(es) next to the part name(s).
Place a blank CDR in your CD-ROM drive and ensure that your CD drive is selected in the right-hand pane of Windows Media Player.
Click the 'Copy' button in the upper right-hand corner of Windows Media Player to add the part(s) to the list of files to be burned to disc.

Windows Media Player inspects, converts, and temporarily copies the file in preparation for burning. This process may take a few minutes. You can follow the Player's progress by monitoring the 'Status' field in Windows Media Player.

When the burning process is complete, the status field indicates 'Complete'.
You can now eject the disc and enjoy your title on CD.

Burn a title to CD using Windows Media Player 10 as follows:

If you have not already done so, verify that the permissions on the title allow you to burn the file to CD (publishers may opt to disable this functionality):
- In OverDrive Media Console, highlight the desired title and click the 'Properties' button.
  
  The 'Properties' dialog box is displayed.
- Click the 'License' tab. (Note that if a 'License' tab is not displayed, the title is not digitally protected and can be burned to CD.)
  
  'License details' for the selected title are displayed, indicating whether or not the title may be burned to CD.
- Click the 'Cancel' button to close the 'Properties' dialog box.
In OverDrive Media Console, highlight the desired title and click the 'Burn' button, or choose menu option File > Burn.

Windows Media Player opens and begins playing the title; you can stop playback at this point if you choose.
If you're running Windows Media Player in 'Skin Mode', switch to 'Full Mode'.
Click the 'Library' tab.

The 'Library' is displayed.
Depending on the number of parts you want to burn to CD, do one of the following:
- If you want to burn all parts to CD, insert a blank CDR in your CD-RW drive and click the 'Start Burn' button. Windows Media Player burns the parts to CD in the order that they appear in the 'Now Playing List'. The Player prompts you when it requires a new CD.
-OR-
- If you want to burn only specific part(s) to CD, you can remove parts from the Burn List. Simply click on each part you do not want to burn to CD then press the 'Delete' key. Alternatively, right-click an unwanted part and select 'Remove from List' from the menu. When the Burn List is ready, insert a blank CDR in your CD-RW drive and click the 'Start Burn' button.
Windows Media Player inspects, converts, and temporarily copies the part(s) in preparation for burning; this process may take a few minutes. You can follow the Player's progress by monitoring the 'Status' field next to the part name in the Burn List.

When the burning process is complete, the status field indicates 'Complete'.
You can now eject the disc and enjoy your title on CD.

Burn a title to CD using Windows Media Player 11 as follows:

If you have not already done so, verify that the permissions on the title allow you to burn the file to CD (publishers may opt to disable this functionality):
- In OverDrive Media Console, highlight the desired title and click the 'Properties' button.
  
  The 'Properties' dialog box is displayed.
- Click the 'License' tab. (Note that if a 'License' tab is not displayed, the title is not digitally protected and can be burned to CD.)
  
  'License details' for the selected title are displayed, indicating whether or not the title may be burned to CD.
- Click the 'Cancel' button to close the 'Properties' dialog box.
In OverDrive Media Console, highlight the desired title and click the 'Burn' button, or choose menu option File > Burn. Windows Media Player opens and begins playing the title; do not stop playback.
Select the 'Burn' tab.
Select the 'Now Playing' list under the 'Playlists' heading on the left side of Windows Media Player.
Select the part you wish to burn and drag it to the Burn list on the right side of Windows Media Player.
Place a blank CDR in your CD-ROM drive and ensure that your CD drive is selected in the right-hand pane of Windows Media Player.
Click the 'Start Burn' button.

Windows Media Player inspects, converts, and temporarily copies the file in preparation for burning. This process may take a few minutes. You can follow the Player's progress by monitoring the 'Status' field in Windows Media Player.

When the burning process is complete, the status field indicates 'Complete'.
You can now eject the disc and enjoy your title on CD.

I came across a reference to 'licenses'. What are licenses and why do I need them?

Licenses are files that allow DRM-protected content to be played with Windows Media Player. Before Windows Media Player will open a protected file, it verifies that the user has the appropriate license. If the user does not have a license for the content, the file will not open. Licenses are automatically managed by OverDrive Media Console when OverDrive Media files are downloaded.

Contact Information / Hours of Operation

How do I contact Customer Service?

You may contact us via email at VB@mbsbooks.com or by phone at 800-325-3252. International Customers, please use 573-441-9179. For eContent, email tier2support@mbsbooks.com.

What are your hours of operation?

Monday-Thursday	7:00 a.m.	-	10:00 p.m.
Friday	7:00 a.m.	-	6:00 p.m.
Saturday	8:00 a.m.	-	5:00 p.m.
Sunday	Noon	-	4:00 p.m.

Please note, MBS Direct will be closed in observance of Easter:
Sunday, March 23rd

Are you closed for national holidays?

MBS Direct observes the following holidays:
New Years Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas Eve
Christmas Day

Disclaimer

User expressly acknowledges that use of this Web site is at your sole risk. MBS Direct is providing this Web site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. To the maximum extent permitted by law, MBS Direct disclaims all such representations and warranties, including but not limited to warranties of merchantability and fitness for a particular purpose. In addition, MBS Direct does not represent or warrant that the information or merchandise provided through this Web site is accurate, complete or current. The prices listed in this Web site are not offers to form a contract but merely an advertisement for offers.

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